Archive for September, 2009

Why Bad Things Happen to Positive People

Posted on: September 27th, 2009 by Lori Deschene - 20 Comments

rose-colored-glassesI was 24 years old. Young enough to think just moving to New York was enough to make my dreams come true. Old enough to know that’s not quite the way it works.

I’d spent my first 18 years clawing my way to the top of everything that interested me, and the next 6 slowly learning the art of failure and humility. At 24 I knew I had to become someone important, but I was desperate to find the elevator to success. I didn’t think I had the energy to make up it up the stairs.

When I arrived at my interview for marketing job—as it was so descriptively advertised on Craigslist—I was shocked to see 25 other eager faces, all waiting in the same room. The whiteboard read, Who wants to work smarter, not harder and earn six figures?

Sign me up, I thought. This looked promising.

A 22-year old Hispanic girl named Wakia led us through a 45-minute presentation. She never once asked for the resume I carried in my second-hand briefcase. She didn’t ask a single person for their name. Instead she exuded an infectious energy and explained how she recently bought her own home while helping other people do the same.

If you were born yesterday—as I clearly had been—please forgive me for spoiling the surprise ending to this story. She hadn’t bought a house. She didn’t make six figures. And no one else did, either.

Of course I didn’t see that then. I hadn’t yet honed my whole “seeing good” philosophy.

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Awesome Video: Baby Has Beyonce Single Ladies Dance Down!

Posted on: September 24th, 2009 by Lori Deschene - 2 Comments

Oh. My. God!! This video made my day.

How Netgear Changed My Life by Ignoring Me

Posted on: September 24th, 2009 by Lori Deschene - 6 Comments

angry1I wrote this on Sunday but just got around to posting it:

It is 6:30 PM. I’ve spent an entire sunny weekend day waiting for Netgear technical support. Six-and-a-half hours. I’m frustrated, tired, anxious, and irate. I’m antsy for someone to yell at.

A little back story: I live in an in-law apartment where all the utilities are included. Last week my landlord’s daughter accidentally did something to their router, and they took a week to address the problem. I’ve been working elsewhere for the last seven days. I’d like to work from home this week.

Fast forward to 11:00 AM today. I knocked on my landlord’s door to inquire about the Internet. It had been twenty minutes since I left my last location and checked Twitter. If I didn’t sign on soon, I’d be clueless about trending, and probably not make it ‘til tomorrow.

He told me they’d paid $199 for three months of 24/7 technical support. He gave me the phone number, a customer ID, and the last four digits of his credit card.

I called at noon and was put in the caller queue.

Elevator music.

Please hold. Someone will be with your shortly.

An hour and a half went by. I called back and explained my frustration to the man who routes calls—how much longer would I have to wait? Gmail won’t check itself, you know. He told me someone would call me back by 3:30.

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